Relationship Manager

What you’ll do
We encourage applicants from various industries for the role of Relationship Manager


Location- Across India


A Relationship Manager is a core anchor in taking our entire banking ecosystem to our valuable customers ranging from retail clients to international corporates through our 360-degree banking ecosystem. At ICICI Bank, our customer-centric relationship managers work with various corporates, institutes, and value customers in acquiring new relationships, increasing the wallet share of existing relationships with a resolute focus on service quality and customer delight. They collaborate and work with the shared leads to offer the right product offerings addressing the varied needs of the customer. In line with our philosophy of taking the entire bank to the customer, our relationship managers work on an entire suite of offerings like savings, loan products, Over Draft solutions, Insta loans, investments, and care products upholding our key value of being fair to the bank and fair to the customer.


Key Responsibilities


Customer Service

Create service excellence by Partner with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements


Business Development

Ensuring growth in wallet share of existing customers and onboarding new customers by offering 360-degree banking solutions that meet the needs of our customers

Champion 360-degree banking

Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
Enhance the portfolio quality

Maintain the quality of the loan book and conduct due diligence on the business flows and overdue.

Customized Solutions

Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions.
Behold our values

Build products that are fair to our customers and fair to the bank.

Educational Qualifications

The candidate should have a Post-Graduate/MBA degree with a specialization in any stream; Or a Graduate degree with experience in any industry.

About the Business Group

The Retail Banking Group of ICICI Bank serves customer segments such as individuals, business banking, government, and retail institutions. Our customer relationship teams are present across the country through a wide distribution of over 5,900* branches. Further, our Digital Banking services offer the full spectrum of banking solutions to our customers. In our endeavor to offer 360-degree banking, we have adopted a unique customer-centric approach of ICICI Stack. ICICI Stack covers the full spectrum of banking services consisting of bank account, payments, banking transaction, credit card, personal loan, mortgage loans, vehicle loans, business & institutional banking solutions etc.

(*As per FY23 - Q4 Reports)

We are open to considering similar role-holders across various industries!

Area Sales Manager, Customer Executive, Sales Manager, Category Manager, Business Development, Corporate Sales, Territory Sales Manager, Regional Sales Manager, Product Marketing, Brand Manager, Customer Service, Product Marketing, Field Sales, Pre Sales, Sales Representative, Account Manager, Business Analyst, Medical Representative, Medical Sales, Medical Marketing, After Sales Service, Medical Operations, Key Account Manager, Merchandising, Sales Support, Operations, Back Office Operations , Operations Management, Process Analysis , Technical Support / Helpdesk, In-Store Promoter, Inventory, Warehousing, Purchase, Account Service, Credit Analysis, Channel Sales Manager, Quality Assurance, Admin, Property Management, Back Office Operations, Real Estate Manager, Corporate Real Estate, Vendor Management, B2C Sales, Real Estate Sales, Assistance Manager, Student Experience, Territory Manager, Academic Counsellor, Product Expert, Learning Consultant, Customer Success Manager, Team Leader, Associate