Regional Head-Suvidha SAVE Jaipur

The role entails scaling up the business for the SEPL Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.

Roles & Responsibilities:

• Grow the AUM base for lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met

• Lead and direct the State Heads by providing strategic inputs and plans for distribution penetration in current markets as well as future geographic expansion

• Collaborate with the Product Head Business Loan to ensure that the customers are offered the best in class solutions funding/multifunding requirements and key DST's are appropriately incentivised.

• Design channel mix strategy and develop constructive relationships with Digital marketplace partners and key alliances

• Design a fulfilling customer journey leading to customer delight and making IDFC_First their banking partner of choice

• Oversee distribution channel success through RM training, enablement, integration of alliance channels, improved TAT, focused intervention on low productivity locations etc.

• Ensure the successful adoption of internal compliances & regulatory framework across the business

• Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics

Managerial & Leadership Responsibilities:

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity

• Create environment for team to focus on automation and digital enablement to fulfil customer's needs holistically

• Attract & retain best-in class talent to meet Bank's rapid growth targets.

Educational Qualifications:

Graduate – Any (Full Time)

Post Graduate – MBA Finance(Full Time)

Experience:

10+ Years in SEPL Business