Regional Head-Suvidha

Job Title – Regional Head - SEPL

Place of work - Delhi

Business Unit – Retail Banking

Function – Retail Banking

Job Purpose :

The role entails scaling up the business for the SEPL Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.

Roles & Responsibilities:
• Grow the AUM base for lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met
• Lead and direct the State Heads by providing strategic inputs and plans for distribution penetration in current markets as well as future geographic expansion
• Collaborate with the Product Head Business Loan to ensure that the customers are offered the best in class solutions funding/multifunding requirements and key DST's are appropriately incentivised.
• Design channel mix strategy and develop constructive relationships with Digital marketplace partners and key alliances
• Design a fulfilling customer journey leading to customer delight and making IDFC_First their banking partner of choice
• Oversee distribution channel success through RM training, enablement, integration of alliance channels, improved TAT, focused intervention on low productivity locations etc.
• Ensure the successful adoption of internal compliances & regulatory framework across the business
• Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics

Managerial & Leadership Responsibilities:
• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets.