Regional Head,Business Banking

Scope of Role :
• Overall responsible for BB business performance, customer experience, people management and governance control for the region of responsibility
• Act as a contact point for RGM to outline BB business plan and performance delivery
• To ensure staff in the region of responsibility are well managed to deliver business performance and achieve targets
• To build a sustainable and scalable BB business for the region of responsibility
• To lead the overall development, implementation and delivery of business strategy and financial plans for the region of responsibility (including cities in the region), within regulatory framework and the group s policies and risk guidelines
• To optimize resource allocation and growth opportunities towards delivering higher return e.g.,RoRWA
• To build and develop a high-quality sales force via structured training and people development jointly with the Functional Business Heads
• To massively multiply BB middle management bench strength

Key Responsibilities/Challenges:

Strategy and Business Performance
• Develop and execute business strategy in BB segments to achieve the following goals:

- Financials:
Regional revenues (all functional business streams) by product and by customer, Revenues growth, Cost/Income management, Footings & Market Share growth, etc

- Customers:
Manage and optimize BB regional portfolio risk versus return
• Put in place the necessary sales infrastructure in conjunction with Functional Business Heads to support good quality customer acquisitions and driving productivity gains
• Contribute towards establishing the strategy and priorities for the BB business in the region of responsibility
• Focus on building sales and conduct culture jointly with Functional Business Heads to fully maximize opportunities in line with SCB way
• Focus on performance achievement and health growth among the three business lines for their region.

Business Management
• Senior oversight of all BB sales teams in the cities in the region, and work closely with Functional Business Heads to build a sustainable and scalable BB business
• Coordinate geography expansion into new cities and rolling out the full BB product suite in each city
• Contribute towards developing innovative products, product-bundles and direct channels based on customer insights to deliver increase market share and return (e.g.,RoRWA)
• Contribute towards developing and managing product lifecycle to optimize portfolio profitability and risk
• Help to identify new segments, channels or opportunities for product distribution and marketing
• Work with Marketing on product marketing, branding and franchise building

Process
• Contribute towards improving the end-to-end process for BB with focus on quality in delivery and cycle time
• Manage the productivity and efficiency of the value stream jointly with Functional Business Heads

Leadership & People
• Build a strong local talent pipeline for future business growth and continuity
• Coach direct and matrix reports and key talents to deliver on individual performance
• Manage employee engagement, motivation and attrition issues jointly with Functional Business Heads
• Be an effective agent of change and a role model for talented managers throughout the Bank
• Drive teamwork and collaboration at all times. Live the values and be responsive, creative, courageous and trustworthy with all stakeholders and colleagues. Live the One Bank philosophy and do the right thing for the Bank as well as our customers

Compliance & Control
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Contribute towards achieving and maintaining satisfactory audit rating
• Contribute towards ensuring that the value stream is fit for growth and have effective controls framework
• Accountable for implementing and complying with AML requirements when performing duties :
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