Regional Debt Manager-Flows-Credit Cards

Job Title – Regional Collection Manager – Credit Cards

Place of work - Mumbai

Business Unit - Retail Banking

Function – Collections

Job Purpose:

The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for maintaining credit portfolio in the designated region. It involves administration of corporate policies and procedures and ensure that front delinquencies are minimized. The role bearer is required to establish relationships inside and outside of the organization on opportunities to create value and has end to end collection responsibility for the collections of the region allocated contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning and profitability.

Roles & Responsibilities:

Primary Responsibilities:
• Responsible to handle a region for collection of loan products
• Identifying and developing measurement standards for the improvement of performance and operational effectiveness of the collections team in the region
• Recommending resolutions to ensure end goals are met and NCL is maintained / achieved as per requirement
• Ensuring that NPAs of the region are kept at minimum trigger levels
• Review of agency management and analyzing the feedback
• Personal visits to High value cases which are not able to handle through normal channels
• Constructively maximize returns on each pool cut and focus on lower delivering cuts
• Identification of training requirements and systematize staff training
• Work in close collaboration with the business and support team for speedy redressed of all issues
• Recruit, train and assist in development of team members for achieving the region target
• Working closely with legal counsel, various levels of management, or other local authorities on sensitive collections situations.
• Aggregate information about competitor policies, determine a suitable collection policy and trigger mechanism for catering to the target customer from a regional perspective
• Ensuring team's adherence to the defined processes and policies while dealing with delinquent customers

Secondary Responsibilities:
• Recommend process changes in order to improve service efficiency and quality across the assigned region
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
• Leverage in-house synergies through collaboration with internal stakeholders

Managerial & Leadership Responsibilities:
• Attract and retain best-in-class talent for key roles in their reporting structure

Educational Qualifications:

Graduate - Any

Post Graduate - Any

Experience:

12+ years of experience in collections