Receptionist & Billing Officer

Greets, registers, and assigns rooms to guests.

Issues room key to guest.

Responsible for proper key control and other security measures.

Answers telephone calls

Transmits and receives telephone messages and sets up guests’ wake-up calls.

Date stamps, sorts, and racks incoming mail and messages.

Answers inquiries pertaining to hotel services, registration of guests , dining, entertainment, and travel directions.

Keep records of room availability and guests’ accounts. Operates the front office computer system. Makephotocopies if needed.

Computes bills, collects payment, and makes change for guests.

Makes and confirms reservations.

Posts charges such as room, food, liquor, or telephone, to guest folio.

Makes restaurant, transportation, or entertainment reservations for guests

Deposits guests’ valuables in a hotel safe or safe deposit box.

Checks out guests and inquires about their stay.

Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.

Actively builds awareness of the Brand to guests.

Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.

Confers and cooperates with other departments as needed to ensure coordination of activities.

Basic knowledge of computers

Excellent interpersonal communication and customer service skill

Job Types: Full-time, Regular / Permanent

Salary: ₹8,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Internet reimbursement
Schedule:

Day shift
Evening shift
Flexible shift
Morning shift
Night shift
Rotational shift
Supplemental pay types:

Performance bonus