Real Time Analyst - BPO
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Job Description – Work Force Management
Position Title : - Executive/Sr. Executive
Job Category : - Support Function
Department / Process : - BPO – WFM - Work force Management - RTA - Real time Analyst
Qualification : - Any Graduate
No. of Team Members : - N.A.
Experience : - 1 - 3 Yrs. call centre experience with a minimum 1-year MI Analyst role
Roles and Responsibilities:
Good understanding of call centre operations, key performance metrics, real-time monitoring and work force management concepts.
Proven ability to manage volume data tasks and interpret data into insightful reports or associated outputs, to support various operational strategies and business development roadmaps.
Maintain the integrity of the MI Process with detailed review and data cleansing to ensure all data and reports are accurate, current, complete and consistent.
call Shilpa @ 8217252132
Job Type: Full-time
Salary: ₹30,000.00 - ₹35,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
Bengaluru - 560034, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 8217252132
Position Title : - Executive/Sr. Executive
Job Category : - Support Function
Department / Process : - BPO – WFM - Work force Management - RTA - Real time Analyst
Qualification : - Any Graduate
No. of Team Members : - N.A.
Experience : - 1 - 3 Yrs. call centre experience with a minimum 1-year MI Analyst role
Roles and Responsibilities:
Good understanding of call centre operations, key performance metrics, real-time monitoring and work force management concepts.
Proven ability to manage volume data tasks and interpret data into insightful reports or associated outputs, to support various operational strategies and business development roadmaps.
Maintain the integrity of the MI Process with detailed review and data cleansing to ensure all data and reports are accurate, current, complete and consistent.
call Shilpa @ 8217252132
Job Type: Full-time
Salary: ₹30,000.00 - ₹35,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
Bengaluru - 560034, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 8217252132
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