Rbb-carm-service
Published date: 2024/01/10
- Location: India
Job Description Customer Engagement Customer engagement / personal visits at pre-defined frequency Customer Service Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviour Enhance Relationship Value Enhancement Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value. Product Penetration Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc. Migration toDigital Platform Migration of transactions to Digital Banking Channels i. e. e. Account activation & balance maintenance Ensure action on central triggers / customer service initiatives. Skills: Sales and Influencing Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry
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