RB-LS:Service RM

The Collections team is responsible for monitoring the portfolio for irregularities in various buckets and managing the receivables. The Geography Collections Head works closely with the Circle Head, Centre Heads, RMs as a part of the collections process. They monitor the portfolio irregularities in various buckets like 8 – 30 DPD, 31 – 60 DPD, 61 – 90 DPD and 90+ and guide the Circle Collections team on the steps to be taken.

Key Responsibilities:
• Driving the CBG Collections Team within the geography
• Design collection strategies and deploying effective monitoring mechanisms including setting up collections processes and review mechanism
• Containment of irregularity levels in various buckets i.e. 8 - 30 DPD, 31 - 60 DPD; 61 - 90 DPD and 90+
• Containing incremental NPAs (NPA additions) in the portfolio
• Triggering legal action on accounts on chronic accounts, in line with the policy
• Recoveries/upgrades in coordination with the other teams
• Providing feedback to Coverage/Product/Risk teams wherever applicable
• Monitoring accounts appearing irregular due to No Credit, Non-Renewal, Non-submission of stock statements
• Gathering market intelligence by building a network with collections teams across organizations

Qualifications:

Optimal qualification for success on the job is:
• Graduate/Post Graduate from a recognized institute.
• Experience of managing Corporate collections / collections of secured products (Retail or Consumer Lending)

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
• Good communication skills
• Process orientation
• Understanding of legal acts and principle