RB - Cards:Relationship Manager - Affluent Cards

The Relationship Manager is responsible for driving the sales and the acquisition of credit card customers. The Relationship manager is responsible for a variable revenue generation product and is expected to be revenue focused and self- driven. The RM builds and executes on- ground strategies to drive productivity and lower costs and ensures compliance with all norms and procedures.

Key Responsibilities:
• Responsible for Achieving the Business Objectives of the Affluent Cards Sales Team and meet the Value, Volume and channel Productivity metrics by implementing the approved business plans, operating plans and budget
• Responsible for generation of revenues through sale of Affluent Cards
• Responsible for fulfilling hiring needs and leading a Sales team comprising of Team Leaders and Sales Executives, and ensuring Recruitment, Training, Retention and Mentoring of Sales teams
• Executing given sales plans and quotas in alignment with business objectives
• Establishes a collaborative culture across the team and the wider organization that promotes interdepartmental engagement and support, and increases understanding of competing priorities that divide resources and energy
• Responsible for the provision of a challenging and stimulating environment for branches, within the location primarily through delivering quality leadership and enabling/empowering them with the skills, tools and resources to follow through with their respective leaders and teams
• Monitors performance, meeting regularly with team members to discuss progress and barriers to performance success in order to manage outcomes in accordance with bank policies and procedures
• Assists team members in the development, implementation, and support of branch training plans so that staff members are able to meet and/or exceed their individual performance targets
• Responsible for meeting with Branches regularly including performance reviews with team and meeting with staff directly to discuss their own performance and ambitions and to discuss progress and barriers to performance success in order to manage outcomes
• Generate performance reports and identify gaps/opportunities
• Overall responsibility for identifying and developing talent with the region
• Report on individual sales results
• Analyze market trends and discover new opportunities for growth. Address potential problems and suggest prompt solutions
• Suggest new services/products and innovative sales techniques to increase customer satisfaction
• Answer operational questions and issues from stake holders.
• Assist in monitoring overall customer satisfaction
• Have strong grip on sourcing quality
• Ensures staff within the team meet legislative responsibilities in their day-to-day operations, including compliance with all relevant Acts while also ensuring that industry bench mark standards for staff security are maintained

Qualifications:

Optimal qualification for success on the job is:
• Graduation/ Post- Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
• Good communication (both verbal and written) skill in both English and the local language
• Excellent lead generation and conversion skill
• Ability to handle pressure and meet deadlines
• High sales orientation to meet the sales targets consistently
• Ability to manage complex client situations
• Ability to coach and mentor others
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment