Quantitative Analytics Analyst

The Point of Sale Fraud Strategy team in India within CCB Operations owns & manages critical processes with end to end management of fraud risk mitigation strategies through advanced analytics and implementation of best in class tools and techniques. This team manages over $1.5 trillion of annual credit and debit card sales amounting to $0.5 billion fraud exposure to the bank. In addition to managing fraud loss line, team also works on reducing operational expenses for the bank through identifying process improvement opportunities to eliminate operational inefficiencies and implemented cost-effective yet innovative servicing strategy.

This role is focused on reducing operational expenses where you will perform quantitative and qualitative analytics to understand customer interaction behavior and come up with proposals to improve our servicing strategies in terms of reducing operational expenses while enhancing customer experience.

Role requires ability to extract key insights from large amount of interaction data to help identify process improvement opportunities and present those findings to the business leaders to get buy-in on the ideas. Ideal candidate will have entrepreneurial mindset who enjoys delivering in fast paced environment

You'll make an impact by:
• Help identify opportunities to reduce operational expense by conducting analysis to build business cases on call center/back-office demand reduction
• Developing medium to complex analytical fraud risk strategies on Big Data platforms leveraging statistical techniques and implementation of machine learning models
• End-to-end accountability of key portfolio segments to reduce operational