Quality & Training Manager//International BPO
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
• TOP BPO IN Bangalore
• Hiring Quality & Training Manager
• Must be from International BPO
• Role is 70% Quality & 30% Training
• Current designation should be a Tenured Deputy Manager or Manager – Quality / Training & leading a team of QAs, Trainer, TL , AMs
• * Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Hiring Quality & Training Manager
• Must be from International BPO
• Role is 70% Quality & 30% Training
• Current designation should be a Tenured Deputy Manager or Manager – Quality / Training & leading a team of QAs, Trainer, TL , AMs
• * Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
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