Quality & Training Manager // International BPO
Published date: 2026/11/08
- Location: Kolkata, West Bengal, India
• TOP BPO IN Kolkata & Ranchi
• Hiring Quality & Training Manager
• Must be from International BPO
• Current designation should be a Tenured Deputy Manager or Manager – Quality/Training & leading a team of QAs, TL , AMs
• * Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Data Handling / data interpretation
• * Essential Skills / Expertise required:-
• Certified Six Sigma Green Belt
• Good working knowledge of Quality systems, tools and technologies.
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented, Strong organizational and Presentation skills
• Excellent Communication skills
• Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Interested candidates can mail their cv at simmi@jobsexpert.in or call at 8467054123
• Hiring Quality & Training Manager
• Must be from International BPO
• Current designation should be a Tenured Deputy Manager or Manager – Quality/Training & leading a team of QAs, TL , AMs
• * Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Data Handling / data interpretation
• * Essential Skills / Expertise required:-
• Certified Six Sigma Green Belt
• Good working knowledge of Quality systems, tools and technologies.
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented, Strong organizational and Presentation skills
• Excellent Communication skills
• Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Interested candidates can mail their cv at simmi@jobsexpert.in or call at 8467054123
0 page views
Related listings
-
Onqanet Hiring For International BpoBPOCompany Description Onqanet Technologies is a leading web & mobile development, design and digital marketing service provider, based in Kolkata, India. We deliver comprehensive web & digital solutions at highly competitive rates to our intern...2026/11/08
-
Customer Support VoiceBPOCompany Details Our client is a leading global provider of Business and Knowledge Process Outsourcing services in the US health care domain. Job Role: Customer Support Voice Process Job Location : Kolkata (Candidate should be in Kolkata) Job Role And...2026/11/08
-
Hiring for international Call center Opton Infocom...BPOShiliguri, West Bengal ₹8,500 - ₹9,000 a month Job Summary Job position: Customer Care Executive Opton Infocom focuses on customers and their perception of value in order to become a major service provider by continually investing in people, processe...2026/11/08