Quality Manager International BPO

Company Description

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Role Description

This is a full-time on-site role for a Quality Manager with a focus on International Business Process Outsourcing (BPO). The role is located in Greater Kolkata Area and will involve managing a team responsible for ensuring quality standards and compliance across all BPO operations. The Quality Manager will be responsible for analyzing performance metrics, identifying opportunities for improvement, and developing and implementing solutions to optimize efficiency and reduce errors.

Qualifications
• Bachelor's degree or higher in Business Administration, Management, or a related field
• Minimum of 8 years of experience in Quality Management in a BPO or related industry
• Demonstrated knowledge and experience in Six Sigma, Lean Management, or similar quality management methodology
• Experience in developing and implementing quality initiatives that align with organizational goals and objectives
• Strong leadership skills with the ability to manage and motivate a team
• Excellent communication skills with the ability to interact effectively with stakeholders at all levels of the organization
• Familiarity with quality management tools and processes, including root cause analysis, process mapping, and statistical process control
• Ability to drive change and continuous improvement through data-driven analysis and problem-solving
• Experience in BPO operations and understanding of contact center processes and technologies
• Fluency in English with proficiency in other languages being a plus
• Minimum one year on paper experience as Quality Manager international bpo is essential