Quality Manager - BPO Voice
Published date: 2026/11/07
- Location: Bengaluru, Karnataka, India
Manager - Quality (Contact Center - BPO Voice)
Location
Bangalore
Key Responsibilities
• Responsible for the development and delivery of the Quality framework for Contact Center and Operations team to measure and manage quality consistently across the entire teams in the Organization
• Responsible for smooth and efficient day-to-day operations within their team
• The two objectives of this role are to drive qualitative performance effectiveness and User Experience of the Operations & Contact Center Team
Location
Bangalore
Key Responsibilities
• Responsible for the development and delivery of the Quality framework for Contact Center and Operations team to measure and manage quality consistently across the entire teams in the Organization
• Responsible for smooth and efficient day-to-day operations within their team
• The two objectives of this role are to drive qualitative performance effectiveness and User Experience of the Operations & Contact Center Team
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