quality manager-BPO
Published date: 2026/11/06
- Location: Kolkata, West Bengal, India
· Should be from BPO Industry.
· Work location- Kolkata
· Should have lead the team of QAs for process improvement, Client matrix , C-sat etc.
· Meeting the Benchmark Quality SLA for the programme.
· Performing Daily Team meeting to identifying errors and implement best practices for better call quality.
· · Using appropriate data management system to compile and track performance at team and individual level.
· · Participating and facilitating Calibrations sessions to check understanding and maintain consistency with feedback.
· · Providing training team with actionable data as and when required.
· · Providing feedback to Call Center team leaders and managers.
· · Preparing and analyzing internal and external quality reports / presentations for management staff review.
· · Regular meetings with Site owner and client on Progress
· Work location- Kolkata
· Should have lead the team of QAs for process improvement, Client matrix , C-sat etc.
· Meeting the Benchmark Quality SLA for the programme.
· Performing Daily Team meeting to identifying errors and implement best practices for better call quality.
· · Using appropriate data management system to compile and track performance at team and individual level.
· · Participating and facilitating Calibrations sessions to check understanding and maintain consistency with feedback.
· · Providing training team with actionable data as and when required.
· · Providing feedback to Call Center team leaders and managers.
· · Preparing and analyzing internal and external quality reports / presentations for management staff review.
· · Regular meetings with Site owner and client on Progress
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