Quality Auditor cum Trainer @ BPO Unit
Published date: 2026/11/07
- Location: Gujrat Ahmedabad , India
call monitoring and providing actionable insights.
Through monitoring, a QA analyst gathers information to improve agent performance in the contact center.
As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions
Through monitoring, a QA analyst gathers information to improve agent performance in the contact center.
As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions
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