Quality Auditor - BPO
Published date: 2024/01/10
- Location: Gujarat , Ahmedabad , India
Quality Auditor
Job Title: - Quality Auditor (BPO/KPO/BPM/Call Centre)
Job type: - Work from Office
Location: - Lucknow based
Website: - www.TransMonqa.com
Work Type – 6 Days working (with Sunday fixed off)
Why Should you join TransMon (India’s Largest Quality Monitoring Product)?
1. Deep knowledge of India’s leading Quality Monitoring Software TransMon. Getting Green Belt certification within 6 months of joining our team without spending a single rupee. (We provide INR 45000/- worth Green Belt Certification to all our employees absolutely Free of Cost)
2. To become a Customer Experience Monitoring Champion, with deep understanding of Descriptive as well as predictive Statistics within 12 months of joining our organization
3. Deep understanding of E-commerce, Telecom, Banking, Fin-Tech, Food-Tech or Edu-Tech, Aviation processes. (A unique opportunity to understand multiple businesses and industry verticals)
Eligibility Criteria - Check if you are eligible. (mandatory)
1. Graduate or diploma holder
1. Minimum 6 month of work experience in contact centre as an Agent or a Quality Auditor or both
2. Worked for E-commerce, Telecom, Banking, Fin-Tech, Food-Tech or Edu-Tech customer service centre in last 6 months.
3. Understand the importance of Feedback and Coaching in a customer service environment
4. Have knowledge of V-lookup, H-lookup, Pivot, Sumif, Countif & other basic Excel Formulae
5. Have knowledge of Power-point and Ms-Word. Have done elementary MS-office course in the past
6. Understand terms like Audit the auditor, Repeatability & Reproducibility, Evaluation, Quality Audits, Sampling, Rebuttal management, Calibration etc.
7. Language – Hindi & English (Mandatory).
8. Typing speed – 30 Words per minute
It will be an advantage (desirable)
If you are a multilingual speaker fluent in any of the following language - HINDI, MARATHI, TAMIL, MALAYALAM, TELUGU, PUNJABI, BENGALI
CTC Details - Up-to 2,40,000/- CTC (Annually)
Our Interview / Selection process
Step 1: Once you show interest, we will be sending you a google link to fill in relevant details. Along with relevant details, you will be required to upload a 1-minute video about yourself and your past experience. Video should only be in English
Step 2: MS-Excel skill assessment & Aptitude test
Step 3: Job Discussion with Team leader & finalization
About Us
TransMon is a Quality Monitoring Software that is helping Customer Centric organizations in improving their customer experience. TransMon is an AI & BI Enabled Transaction Quality Monitoring organization.
BUSINESS LOCATION
WyzMindz Solutions Private Limited
Website – TransMonqa.com
Job Type: Full-time
Salary: Up to ₹240,000.00 per year
Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Application Deadline: 09/02/2023
Expected Start Date: 15/02/2023
Job Title: - Quality Auditor (BPO/KPO/BPM/Call Centre)
Job type: - Work from Office
Location: - Lucknow based
Website: - www.TransMonqa.com
Work Type – 6 Days working (with Sunday fixed off)
Why Should you join TransMon (India’s Largest Quality Monitoring Product)?
1. Deep knowledge of India’s leading Quality Monitoring Software TransMon. Getting Green Belt certification within 6 months of joining our team without spending a single rupee. (We provide INR 45000/- worth Green Belt Certification to all our employees absolutely Free of Cost)
2. To become a Customer Experience Monitoring Champion, with deep understanding of Descriptive as well as predictive Statistics within 12 months of joining our organization
3. Deep understanding of E-commerce, Telecom, Banking, Fin-Tech, Food-Tech or Edu-Tech, Aviation processes. (A unique opportunity to understand multiple businesses and industry verticals)
Eligibility Criteria - Check if you are eligible. (mandatory)
1. Graduate or diploma holder
1. Minimum 6 month of work experience in contact centre as an Agent or a Quality Auditor or both
2. Worked for E-commerce, Telecom, Banking, Fin-Tech, Food-Tech or Edu-Tech customer service centre in last 6 months.
3. Understand the importance of Feedback and Coaching in a customer service environment
4. Have knowledge of V-lookup, H-lookup, Pivot, Sumif, Countif & other basic Excel Formulae
5. Have knowledge of Power-point and Ms-Word. Have done elementary MS-office course in the past
6. Understand terms like Audit the auditor, Repeatability & Reproducibility, Evaluation, Quality Audits, Sampling, Rebuttal management, Calibration etc.
7. Language – Hindi & English (Mandatory).
8. Typing speed – 30 Words per minute
It will be an advantage (desirable)
If you are a multilingual speaker fluent in any of the following language - HINDI, MARATHI, TAMIL, MALAYALAM, TELUGU, PUNJABI, BENGALI
CTC Details - Up-to 2,40,000/- CTC (Annually)
Our Interview / Selection process
Step 1: Once you show interest, we will be sending you a google link to fill in relevant details. Along with relevant details, you will be required to upload a 1-minute video about yourself and your past experience. Video should only be in English
Step 2: MS-Excel skill assessment & Aptitude test
Step 3: Job Discussion with Team leader & finalization
About Us
TransMon is a Quality Monitoring Software that is helping Customer Centric organizations in improving their customer experience. TransMon is an AI & BI Enabled Transaction Quality Monitoring organization.
BUSINESS LOCATION
WyzMindz Solutions Private Limited
Website – TransMonqa.com
Job Type: Full-time
Salary: Up to ₹240,000.00 per year
Benefits:
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Application Deadline: 09/02/2023
Expected Start Date: 15/02/2023
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