Quality Assurance Manager-BPO KocharTech
Published date: 2024/01/10
- Location: Amritsar, Panjab, India
The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.
Responsibilities
• Develop standardized quality, and customer-service standards
• Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
• Perform internal and external quality audits and compile detailed reports of findings
• Build a strong team through coaching, mentoring, specific training and performance evaluations
Qualifications
• Bachelor's degree
• 5+ years' relevant work experience
• Highly organized with excellent attention to detail
Responsibilities
• Develop standardized quality, and customer-service standards
• Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
• Perform internal and external quality audits and compile detailed reports of findings
• Build a strong team through coaching, mentoring, specific training and performance evaluations
Qualifications
• Bachelor's degree
• 5+ years' relevant work experience
• Highly organized with excellent attention to detail
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