Quality Analyst/SME (Tamil,Telugu, Kannada)
Published date: 2026/11/06
- Location: Jaipur, Rajasthan, India
The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
To evaluate the entire complaint resolution process.
To identify if a customer is satisfied with the results of the interaction.
To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
To improve process efficiency and customer experience.
To identify the gaps through root cause analysis
Prepare reports and analysis as necessary to determine areas of improvement & opportunity
Eligibility Criteria:
Graduate (Any stream). Master’s degree would be an added advantage
Tamil, Telugu, Kannada (Any language proficiency)
To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
To evaluate the entire complaint resolution process.
To identify if a customer is satisfied with the results of the interaction.
To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
To improve process efficiency and customer experience.
To identify the gaps through root cause analysis
Prepare reports and analysis as necessary to determine areas of improvement & opportunity
Eligibility Criteria:
Graduate (Any stream). Master’s degree would be an added advantage
Tamil, Telugu, Kannada (Any language proficiency)
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