Quality Analyst International Bpo
Published date: 2024/01/10
- Location: Sahibzada Ajit Singh Nagar, Punjab, India
KV group is hiring for "Quality Analyst" for its Mohali office-Job Responsibilities-
• Participate in the design of call monitoring formats and quality standards.
• Performs call monitoring and provide feedback to the agents.
• Use a quality monitoring data management system to compile and track performance at team and individual levels.
• Perform monitoring of customer care email responses.
• Participate in customer and client listening programs to identify customer needs and expectations.
• Provide actionable data to various internal support groups as needed.
• Prepare and analyze internal and external quality reports for management staff review.
• Perform other duties as assigned.
Qualification and Skills Set-
• Minimum 3 years of relevant Experience.
• Bachelor Degree a must.
• Excellent verbal, written and interpersonal communication skills;
• Must be self-motivator and self-starter;
• Exceptional listening and analytical skills;
• Solid time management skills;
• Must be proficient with Microsoft Office (intermediate Word, basic Excel);
Job Type: Full-timeSalary: INR18,000.00 - INR23,310.00 per monthBenefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental Pay:
• Overtime pay
Ability to commute/relocate:
• Alpha IT City, Sector-83, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 2 years (Preferred)
Speak with the employer
+91 7087359999
• Participate in the design of call monitoring formats and quality standards.
• Performs call monitoring and provide feedback to the agents.
• Use a quality monitoring data management system to compile and track performance at team and individual levels.
• Perform monitoring of customer care email responses.
• Participate in customer and client listening programs to identify customer needs and expectations.
• Provide actionable data to various internal support groups as needed.
• Prepare and analyze internal and external quality reports for management staff review.
• Perform other duties as assigned.
Qualification and Skills Set-
• Minimum 3 years of relevant Experience.
• Bachelor Degree a must.
• Excellent verbal, written and interpersonal communication skills;
• Must be self-motivator and self-starter;
• Exceptional listening and analytical skills;
• Solid time management skills;
• Must be proficient with Microsoft Office (intermediate Word, basic Excel);
Job Type: Full-timeSalary: INR18,000.00 - INR23,310.00 per monthBenefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental Pay:
• Overtime pay
Ability to commute/relocate:
• Alpha IT City, Sector-83, Mohali - 160055, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 2 years (Preferred)
Speak with the employer
+91 7087359999
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