Quality Analyst in Bpo
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
We are having an opening for a Quality analyst for the Bpo.
Interested can apply today.
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to CS team lead and manager.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Provides feedback to CS agents, team leader, assistant managers, and Managers
• Prepares and analyzes internal and external quality reports for management staff review
• Graduation Must
Interested can apply today.
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to CS team lead and manager.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Provides feedback to CS agents, team leader, assistant managers, and Managers
• Prepares and analyzes internal and external quality reports for management staff review
• Graduation Must
0 page views
Related listings
-
International BPO(Premium Semi VoiceBPOGreetings from JobShop, We are India's Largest BPO Recruitment Company. Please call us on 9964080000 or +918046115600 Whatsapp us on 9964080000 for simple & quick automated hiring You will be supporting customers of the best Broadband company in ...2026/11/09
-
International BPO Freshers and Exp in Bangalore CTC Upto 35KBPODirect Walk In Call Center for openings for freshers and experienced 9916839275 Skills :Call Centre,Freshers, non voice process, voice process, bpo operations,outbound,Inbound, customer support, Customer Care Executive, Technical Support, csa, CSE, c...2026/11/09
-
BPO telecaller/ Customer Support Executive-HubliBPOURGENT HIRING FOR TELECALLERS We have openings for International Voice Process for the post of Associate/Telecaller. Role: Business Development Executive(Australian Process) Timing: 5AM-2PM IST Skills Required: Excellent English communication Respons...2026/11/09