Quality Analyst ( call centre/ BPO)
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
1. Participates in design of call monitoring formats and quality standards.
2) Performs call monitoring and provides trend data to site management team.
3) Uses quality monitoring data management system to compile and track performance at team and
individual level.
4) Performs monitors of customer care email responses.
5) Participates in customer and client listening programs to identify customer needs and expectations.
6) Provides actionable data to various internal support groups as needed.
7) Coordinates and facilitates call calibration sessions for call center staff.
8) Provides feedback to call center team leaders and managers.
9) Prepares and analyzes internal and external quality reports for management staff review.
10) Perform other duties as assigned
2) Performs call monitoring and provides trend data to site management team.
3) Uses quality monitoring data management system to compile and track performance at team and
individual level.
4) Performs monitors of customer care email responses.
5) Participates in customer and client listening programs to identify customer needs and expectations.
6) Provides actionable data to various internal support groups as needed.
7) Coordinates and facilitates call calibration sessions for call center staff.
8) Provides feedback to call center team leaders and managers.
9) Prepares and analyzes internal and external quality reports for management staff review.
10) Perform other duties as assigned
1 page views
Related listings
-
Urgent hiring for US (hard-core) salesDomestic BPO JobsHii all,urgent hiring for US salesEXP. Months in any international salesLocation:- delhi, gurgaon,5 days workingNight shiftcab & meals providedsalary:- upto 55k + incentivesshare cv hidden_mobile2026/11/09
-
SAVE Data Entry Operator l Work From HomeDomestic BPO JobsJob Description1) Typing speed and accuracy should be maintained. 2) Candidate has to maintain Company Data Base in software. 3) Typing speed should be minimum 20 WPM to 25 WPM. 4) Should have own PC/Laptop at Home. 5) Should be available to work fro...2026/11/09
-
Urjent Hiring for freshers Candidates-BPO-12K CTCBPOJob Description We are hiring a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. DUTIES AND RESPONSIBILITIES • Manage large amounts of incoming phone calls • Generate sales ...2026/11/09