Quality Analyst BPO @Lucknow
Published date: 2024/01/10
- Location: Lucknow, Uttar Pradesh, India
Hey Jobseekers!
Greetings from Niftel Communications!
We are hiring for Quality Analyst at our renowned organization. If you have relevant experience in the same then you are a perfect fit for us.
Note- Apply only if you have relevant experience and are well-versed in English.
Desired candidate profile-
• Graduates with atleast 6 months- 1 year experience as a QA.
• Excellent English communication.
• Knowledge of QC tools.
• BQM and TNI knowledge.
Roles and Responsibilities-
• Analyze call center data to generate valuable insights to predict customer trends.
• Track key quality assurance metrics for improvement strategies.
• Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.
• Make recommendations on process and policy improvements from reports.
• Recommend call center QA software and training for customer support teams to meet and exceed customer service expectations.
• Develop and improve knowledge of products and knowledge of call
Greetings from Niftel Communications!
We are hiring for Quality Analyst at our renowned organization. If you have relevant experience in the same then you are a perfect fit for us.
Note- Apply only if you have relevant experience and are well-versed in English.
Desired candidate profile-
• Graduates with atleast 6 months- 1 year experience as a QA.
• Excellent English communication.
• Knowledge of QC tools.
• BQM and TNI knowledge.
Roles and Responsibilities-
• Analyze call center data to generate valuable insights to predict customer trends.
• Track key quality assurance metrics for improvement strategies.
• Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.
• Make recommendations on process and policy improvements from reports.
• Recommend call center QA software and training for customer support teams to meet and exceed customer service expectations.
• Develop and improve knowledge of products and knowledge of call
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