Quality Analyst (bpo International Voice)
Published date: 2026/11/10
- Location: Gurugram , Haryana, India
The evaluation and documentation of the client's transaction to ensure that accurate and consistent information is provided to our client, deliver a quota set by the quality control supervisor / manager based on the necessary requirements.
The key focus is evaluating to ensure that all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience while driving quality to outperform our critical targets, all internal and external calibrations and housed when needed.
Meet skill requirements attend call audit workshops Monitor calls as prescribed guidelines, provide feedback to management team, as needed, deliver training sessions to agents on key metrics to drive numbers with operations Identify and highlight modes in the process. Identify unethical practices / behaviors.
Conduct new hire introductions and sales / customer service workshops where appropriate Share best practices with operations and training.
Answer calls to ensure alignment with the supported campaign Create a performance report as part of campaign support.
Submit necessary additional request from the quality control department to support operations
Education: Any Graduate
Industry: IT-Software
The key focus is evaluating to ensure that all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience while driving quality to outperform our critical targets, all internal and external calibrations and housed when needed.
Meet skill requirements attend call audit workshops Monitor calls as prescribed guidelines, provide feedback to management team, as needed, deliver training sessions to agents on key metrics to drive numbers with operations Identify and highlight modes in the process. Identify unethical practices / behaviors.
Conduct new hire introductions and sales / customer service workshops where appropriate Share best practices with operations and training.
Answer calls to ensure alignment with the supported campaign Create a performance report as part of campaign support.
Submit necessary additional request from the quality control department to support operations
Education: Any Graduate
Industry: IT-Software
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