Quality Analyst ( Bpo Industry)
Published date: 2024/01/10
- Location: Bhopal, Madhya Pradesh, India
Call Center Quality Analyst Job Responsibilities and Duties:call on 8923646742 or wassup your resume
• Participate in the development of call monitoring style and industry best practices
• Monitor calls and report data and trends to the facility management team
• Gather and track individuals and team progress using a quality tracking data management system
• Review customer care email replies
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Deliver actionable services to multiple internal support groups as required
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center.
Job Type: Full-timeSalary: ?10,216.60 - ?35,219.23 per monthSchedule:
• Flexible shift
• Rotational shift
Supplemental Pay:
• Joining bonus
• Performance bonus
• Shift allowance
• Yearly bonus
Speak with the employer
+91 7505294311
• Participate in the development of call monitoring style and industry best practices
• Monitor calls and report data and trends to the facility management team
• Gather and track individuals and team progress using a quality tracking data management system
• Review customer care email replies
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Deliver actionable services to multiple internal support groups as required
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center.
Job Type: Full-timeSalary: ?10,216.60 - ?35,219.23 per monthSchedule:
• Flexible shift
• Rotational shift
Supplemental Pay:
• Joining bonus
• Performance bonus
• Shift allowance
• Yearly bonus
Speak with the employer
+91 7505294311
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