Quality Analyst (BPO Industry)
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Skill Sets RequiredFunctional Skills Required-
• The candidate should have knowledge regarding quality matrix management, client and
people management, work on compliance projects and should understand basic quality
parameters and fraud related aspects.
• The candidate needs to have an understanding of working on customer experience
perspective and setting us process check from service and revenue assurance perspective.
• Quality Tools knowledge will be added advantage.
• The candidate should have hands-on knowledge of MS Office (Excel, Word, PowerPoint).
Behavioral Skills Required-
• Professional behavior is expected
• Withstanding Pressure
• Interpersonal Effectiveness
• Timely Decision Making
• Dealing with Ambiguity
• Innovation Management
• Strategic capability
• Business Acumen
Skills: compliance,innovation,matrix
• The candidate should have knowledge regarding quality matrix management, client and
people management, work on compliance projects and should understand basic quality
parameters and fraud related aspects.
• The candidate needs to have an understanding of working on customer experience
perspective and setting us process check from service and revenue assurance perspective.
• Quality Tools knowledge will be added advantage.
• The candidate should have hands-on knowledge of MS Office (Excel, Word, PowerPoint).
Behavioral Skills Required-
• Professional behavior is expected
• Withstanding Pressure
• Interpersonal Effectiveness
• Timely Decision Making
• Dealing with Ambiguity
• Innovation Management
• Strategic capability
• Business Acumen
Skills: compliance,innovation,matrix
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