Quality Analyst BPO
Published date: 2024/01/10
- Location: Gurugram, Haryana, India
BPO Quality Analyst- Call Monitoring || Gurgaon II
Job description
!! Fresher's can also apply with excellent communication skills !!
Job Locations: Gurgaon
Shift - Day shift only
Working Days -6 Days (Rotational Off)
Fixed Salary
No Cab Facility
Skills Required:
Strong Communication and Interpersonal Skills (Language preference-Hindi & English)
Analytical and problem solving Skills
Basic Knowledge of Excel
Responsible for conducting audits on defects received for metrics and provide effective coaching feedback to drive continuous and long term improvement of their quality metrics.
Reduce defects by driving process improvement efforts through audit findings.
Provide training need analysis to management and training team for individuals/team/Processes in order to address knowledge gaps.
Conduct regular knowledge checks on floor through process tests, huddles, etc.
Engage with Process stakeholders and peers, and drive Calibration efforts across Company
Drive initiatives through SOP/processes.
Interested Candidates Share your Resume at 8989480817
Job description
!! Fresher's can also apply with excellent communication skills !!
Job Locations: Gurgaon
Shift - Day shift only
Working Days -6 Days (Rotational Off)
Fixed Salary
No Cab Facility
Skills Required:
Strong Communication and Interpersonal Skills (Language preference-Hindi & English)
Analytical and problem solving Skills
Basic Knowledge of Excel
Responsible for conducting audits on defects received for metrics and provide effective coaching feedback to drive continuous and long term improvement of their quality metrics.
Reduce defects by driving process improvement efforts through audit findings.
Provide training need analysis to management and training team for individuals/team/Processes in order to address knowledge gaps.
Conduct regular knowledge checks on floor through process tests, huddles, etc.
Engage with Process stakeholders and peers, and drive Calibration efforts across Company
Drive initiatives through SOP/processes.
Interested Candidates Share your Resume at 8989480817
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