Quality Analyst (BPO)

Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details on respective Tickets.

Ø Analyse quality process and procedure to ensure it meets process requirements.
Ø Meeting daily, weekly and monthly audits analysing short- and long-term development plans.

Ø Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum quality standards.
Ø Perform quality checks and perform Mock calls for freshers to improve performance.
Ø Providing periodic feedback to agents and to their reporting manager for scope of improvement.

Ø To identify gaps and rectify them by sharing feedback and conducting refresher sessions with agents to improve quality of calls.

Ø Closely monitoring quality parameters as per needs and share ideas to improve quality standards.

Required Skills: -

ü Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.

ü Should have excellent communication/Writing skills (Hindi and English is must)
ü Good Analytical skills.

ü Should have knowledge about all 7 QC Tools (Pareto, Histogram etc)

Min 1 yrs exp as QA ,
Salary :- Upto-2.5 LPA

Comfortable with 24*7 Shifts with 6 days working culture & 1 rotational Off
Location :- Jaipur (work from office)

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹250,000.00 per year

Benefits:
• Commuter assistance
• Health insurance
• Provident Fund

Schedule:
• Rotational shift

Supplemental pay types:
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:
• Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Required)

Experience:
• (BPO) QA: 1 year (Required