Quality Analyst
Published date: 2026/11/06
- Location: Jaipur, Rajasthan, India
build a clearer picture of agent-customer interaction goals and streamline the process to achieve higher customer retention rates
study data on the effectiveness of agent actions and develop tried and tested solutions to increase the agent's efficiency
identify patterns that expose mistakes made by agents, most of which is because these agents are not direct employees of the company
create a response guideline sheet to ensure all agents are abreast with the accurate manner to reply to a range of customer queries
detect problem areas and complexity in customer queries and curate fresh flows for multiple BPO processes
evaluating agent performance through inspection, although with more of a monitoring goal rather than a fault-finding one
actionable discussions with the client to transfer the insights to the agents
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
COVID-19 considerations:
Fully Vaccinated
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
study data on the effectiveness of agent actions and develop tried and tested solutions to increase the agent's efficiency
identify patterns that expose mistakes made by agents, most of which is because these agents are not direct employees of the company
create a response guideline sheet to ensure all agents are abreast with the accurate manner to reply to a range of customer queries
detect problem areas and complexity in customer queries and curate fresh flows for multiple BPO processes
evaluating agent performance through inspection, although with more of a monitoring goal rather than a fault-finding one
actionable discussions with the client to transfer the insights to the agents
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
COVID-19 considerations:
Fully Vaccinated
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
0 page views
Related listings
-
CCE (Customer Care Executive)BPOExcellent verbal & written communication skills , as well as strong analytical & problem solving skills. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brou...2026/11/06
-
Customer Support Executive (Voice Process)BPOVconnex Pvt. Ltd., Jaipur CIMET - A Comparison Software Leader CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utili...2026/11/06
-
Customer Service AdvisorBPOManage large amounts of incoming/Outgoing phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provid...2026/11/06