QA (Call Centre)
Published date: 2026/11/07
- Location: Ahmedabad, Gujarat, India
Urgent Opening for the position of Quality Auditor/Quality Analyst for the Call Process in Bapunagar, Ahmedabad.
Job Description (Roles and Responsibilities)
· Monitor calls handled by agents as per the Sampling Plan.
· Conduct regular joint discussions (Call Calibrations) every week.
· Handle agent errors that are reported via messages.
· Analyzing training, calls & scrubbing data will be part of your routine.
· Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization.
Job Description (Roles and Responsibilities)
· Monitor calls handled by agents as per the Sampling Plan.
· Conduct regular joint discussions (Call Calibrations) every week.
· Handle agent errors that are reported via messages.
· Analyzing training, calls & scrubbing data will be part of your routine.
· Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization.
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