Project Lead - IVR and Digital Contact
Published date: 2024/01/10
- Location: Mumbai Maharashtra , Mumbai , India
Technical leadership: Provide technical leadership to a team of IT professionals responsible for Digital Contact Centre
Strong understanding of call centre systems both manual , IVR and Digital
System integration: Collaborate with other IT teams to integrate the applications for call centre team
Vendor management: Work closely with third-party vendors to ensure that the systems are maintained, upgraded and supported as needed.
Documentation: Develop and maintain documentation for the retail...
Strong understanding of call centre systems both manual , IVR and Digital
System integration: Collaborate with other IT teams to integrate the applications for call centre team
Vendor management: Work closely with third-party vendors to ensure that the systems are maintained, upgraded and supported as needed.
Documentation: Develop and maintain documentation for the retail...
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