Production Support
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job Title – Production Support (Junior Role)
Place of work - Mumbai
Business Unit – Corporate Function
Function – Information Technology
Job Purpose:
IDFC First Bank is looking for Salesforce Production Support Analyst who likes complex challenges and is efficient problem solver.
Roles & Responsibilities:
• Provides production user support for the Salesforce system in Admin Role
• Experienced and has strong familiarity with Lightening, Reports, Workflows and Security.
• Experience with integration between various systems, platforms and data migration (Data loader and Workbench).
• Tracks and responds to inquiries, problems and request for information.
• Track, monitor and resolve production tickets on timely manner within SLA.
• Identifies problem causes and provides resolution or escalation.
• Salesforce admin responsibilities such as data migration or manipulation.
• Knowledge of APEX and SOQL although advance coding skills not required.
• Ability to read, analyze logs and pinpoint the issue.
• Raise Case with Salesforce in case of issues with Salesforce.
Educational Qualifications:
• Bachelor’s degree in computer science., B.Tech or above
Experience:
• Minimum 2 – 3 years of experience in production support of Salesforce Admin Role.
• Hands on experience with SOQL, Reports, Workbench and Data loader.
• Very good understanding of Salesforce security.
• Experience in ticketing system such Service Now or any other
Place of work - Mumbai
Business Unit – Corporate Function
Function – Information Technology
Job Purpose:
IDFC First Bank is looking for Salesforce Production Support Analyst who likes complex challenges and is efficient problem solver.
Roles & Responsibilities:
• Provides production user support for the Salesforce system in Admin Role
• Experienced and has strong familiarity with Lightening, Reports, Workflows and Security.
• Experience with integration between various systems, platforms and data migration (Data loader and Workbench).
• Tracks and responds to inquiries, problems and request for information.
• Track, monitor and resolve production tickets on timely manner within SLA.
• Identifies problem causes and provides resolution or escalation.
• Salesforce admin responsibilities such as data migration or manipulation.
• Knowledge of APEX and SOQL although advance coding skills not required.
• Ability to read, analyze logs and pinpoint the issue.
• Raise Case with Salesforce in case of issues with Salesforce.
Educational Qualifications:
• Bachelor’s degree in computer science., B.Tech or above
Experience:
• Minimum 2 – 3 years of experience in production support of Salesforce Admin Role.
• Hands on experience with SOQL, Reports, Workbench and Data loader.
• Very good understanding of Salesforce security.
• Experience in ticketing system such Service Now or any other
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