Production Services Specialist II - GBS IND

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview

Global Wholesale Banking Technology & Operations (GWBT&O) team in India.

Job Description

An opening exists for an experienced production support role within Global Wholesale Banking Technology & Operations (GWBT&O) team in India. The successful candidate will be part of Informatica Production Support team. He/she will work on and ensure that all Job failures are addressed immediately, and batch process completes on time/within defined SLA. The resource will ensure functioning of the production environment with the view to maintain stability and control.

Responsibilities

This position is a hands-on technical role that requires the analyst to be able to support batch process in the production environment and also provide release and health-check/monitoring support. The analyst will have strong Informatica experience as well as Oracle PL/SQL and unix scripts. Should be well versed with production support process and best practices
Hands on experience in Production support role
Provide application support in accordance with standard guidelines within the agreed SLAs.
Debug and identify production issues by analyzing code, complex SQL queries & stored Procedures
Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues and network issues
Partnering with Dev teams to resolve issues and drive problem management
Monitor performance trends, system stability and trigger preventive actions
Requirements
Education: B. E, B.
Certifications If Any: NA
Experience Range: 6 to 8 years
Foundational Skills:
In-depth Informatica experience
Strong experience on Oracle PL/SQL and UNIX Shell scripting
Comprehensive understanding of Data Modeling & Data Warehouse concepts
Hands on experience in handling daily batch process, failures, and performance issues
Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues
Flexibility to work in a shift environment (no night shifts)
Ability to multi-task and adapt quickly to changes in priorities
Excellent spoken and written English and clear oral communication skills
Desirable
Hadoop
ITSM Remedy
ITIL
Work Timings: 11:00AM to 08:00PM