Production Operations Specialist II - GBS IND

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Production Operations Specialist II - GBS IND

Bank of America
Mumbai, Maharashtra
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13 hours agoFull–time
Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses, and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Application Production Services (APS) Finance Technology team is organized into two functional responsibilities, Application Operations and Customer Services team. Application operations team provides L1 support and is responsible for day to day operations of the application. They manage feed delivery, batch execution, application and data availability, monitoring and alerts. Customer services team offer L2 application support service through in-depth business and application knowledge, good relationships with our partners and an engagement process that is aligned to their business priorities, resulting in quality interactions with our customers (Business Users and CIO teams).

Job Description:

We are looking for experienced candidate who will be part of the Application production services (APS) team and will be responsible for day to day support and maintenance of critical APAC Regulatory reporting application. The candidate will manage the relationship and communications between the business partners and tech partners and focus on continuous process improvement to reduce incidents, service requests and manual task

Responsibilities:
• This is an individual contributor role and the candidate will be required to work under limited direction and will be accountable for resolving production incidents within timeframes.
• Identify recurring issues and work towards permanent resolutions
• Analyze the issues and provide proper root cause analysis
• Managing risk, identify risks in applications
• Excellent written, verbal and interpersonal communication skills.
• Must be a team player and demonstrate ability to communicate effectively
• Willingness to learn and support multiple applications
• Knowledge on Incident Management (ITSM Remedy, JIRA or any other tools)
• Experience with automation and simplification of tasks
• Self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours.
• Mentor and train junior resources and new joiners