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Product Support Executive

Published date: 2024/01/10
  • Location: Ahmedabad, Gujarat, India
Brief Description The Opportunity: As a Product Support Executive, you will provide front-line triage and problem solving directly to customers. Your support efforts will be focused on the Foundation product within the Firm Intelligence Business Unit. As a key member of our team, your responsibilities will be focused on answering customer questions related to product installation, configuration, and usage via email and phone. In addition, you will assist customers in troubleshooting issues related to their unique implementation of Foundation. Description Description A Day in the Life: Provide customers with timely, accurate, and helpful answers to their support questions Triage support cases and solve or escalate as appropriate for the type of issue Ask targeted questions to diagnose problems Deconstruct problems in a logical and structured manner Reproduce simple to moderately complex problems with the Foundation product Guide customers with simple, step-by-step instructions
Company Name: Litera

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