Product Support Engineer
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Location : Mumbai
Designation : Product Support Executive.
Company: 63 moons technologies ltd
Location: Mumbai
Job Type: Full-time
About Us:
Position: Product Support.
• Handling clients technical as well as functional queries Online/Visit.
• Installing & configuring software either Online or Visit.
• Investigate and troubleshoot technical issues reported by clients, collaborating with technical teams to resolve them.
• Report issues to development /audit team and follow up for the same.
• Document and track reported issues, ensuring timely resolution and communication with clients.
• Develop and maintain an in-depth understanding of our technical analysis tools, software, and trading platforms.
• Conduct training sessions and webinars to educate customers on using our products and services.
• Helping team in day-to-day activities like MIS maintaining etc.
• Should be ready to work in shifts.
• Good communications skills
• Ability to work effectively in a fast-paced and dynamic environment.
• Prior experience in a customer support or technical support role is advantageous.
• Familiarity with financial markets and trading regulations is a plus.
• Identify and target potential customers who would benefit from our product services and solutions.
INTRESTED CANDIDATE CAN SHARE RESUME ON pooja.furia@63moons.com
Designation : Product Support Executive.
Company: 63 moons technologies ltd
Location: Mumbai
Job Type: Full-time
About Us:
Position: Product Support.
• Handling clients technical as well as functional queries Online/Visit.
• Installing & configuring software either Online or Visit.
• Investigate and troubleshoot technical issues reported by clients, collaborating with technical teams to resolve them.
• Report issues to development /audit team and follow up for the same.
• Document and track reported issues, ensuring timely resolution and communication with clients.
• Develop and maintain an in-depth understanding of our technical analysis tools, software, and trading platforms.
• Conduct training sessions and webinars to educate customers on using our products and services.
• Helping team in day-to-day activities like MIS maintaining etc.
• Should be ready to work in shifts.
• Good communications skills
• Ability to work effectively in a fast-paced and dynamic environment.
• Prior experience in a customer support or technical support role is advantageous.
• Familiarity with financial markets and trading regulations is a plus.
• Identify and target potential customers who would benefit from our product services and solutions.
INTRESTED CANDIDATE CAN SHARE RESUME ON pooja.furia@63moons.com
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