Product Support Engineer
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
Responsibilities
• Someone who are passionate and super excited to work on world's fast growing neo banking platform and be self-directed in a fast-paced environment that gives you freedom and responsibility.
• Would be responsible for day to day maintenance of engineering system.
• Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.
• Evaluate failures, bugs, systemic problems, and report on necessary steps.
• An advocate for the customer who is passionate about addressing customer pain points.
• Logging and Keeping records of various issues to help the team prioritise fixes and automations along with measuring the product quality.
• Documenting troubleshooting and problem solution steps.
• Taking ownership of technical issues and working closely with developers to resolve the problems.
• Build a deep understanding of the domain.
• Someone who are passionate and super excited to work on world's fast growing neo banking platform and be self-directed in a fast-paced environment that gives you freedom and responsibility.
• Would be responsible for day to day maintenance of engineering system.
• Confer with Internal teams to identify problems, replicate them, and troubleshoot for root cause.
• Evaluate failures, bugs, systemic problems, and report on necessary steps.
• An advocate for the customer who is passionate about addressing customer pain points.
• Logging and Keeping records of various issues to help the team prioritise fixes and automations along with measuring the product quality.
• Documenting troubleshooting and problem solution steps.
• Taking ownership of technical issues and working closely with developers to resolve the problems.
• Build a deep understanding of the domain.
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