Product Operations- Manager- Lending
Published date: 2024/01/10
- Location: Karnataka Bangalore, Bangalore, Karnataka, India
We are an end to end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real times offers.
We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants.
About the role:
We are looking for a self-motivated individual within the Lending Product team to build the product operations charter.
The individual in this role shall build and grow a dedicated product ops team and collaborate with the product, analytics, business, risk, anti-fraud and other teams to support our product and business goals.
Responsibilities:
Build a deep understanding of the product, business, workflows, APIs, customer experience, fund flows, lender expectations, dashboards, reports etc.
Triage and prioritize based on impact from the list of reported lender or consumer issues.
Present a weekly burndown chart of issues being resolved.
Weekly reconciliation of lender, finance and internal.
As required, create SOPs to resolve issues.
Collaborate with product & engineering to automate processes.
Requirements:
5+ years of work experience with at least 4 years in product operations in a fintech environment
Expert skill in SQL, Python & other scripting languages
Experience in managing a team of product ops specialists
We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants.
About the role:
We are looking for a self-motivated individual within the Lending Product team to build the product operations charter.
The individual in this role shall build and grow a dedicated product ops team and collaborate with the product, analytics, business, risk, anti-fraud and other teams to support our product and business goals.
Responsibilities:
Build a deep understanding of the product, business, workflows, APIs, customer experience, fund flows, lender expectations, dashboards, reports etc.
Triage and prioritize based on impact from the list of reported lender or consumer issues.
Present a weekly burndown chart of issues being resolved.
Weekly reconciliation of lender, finance and internal.
As required, create SOPs to resolve issues.
Collaborate with product & engineering to automate processes.
Requirements:
5+ years of work experience with at least 4 years in product operations in a fintech environment
Expert skill in SQL, Python & other scripting languages
Experience in managing a team of product ops specialists
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