Product Head - Financial Services - FinTech

Role Details :
The individual shall be responsible for managing Client Programs & Projects for Indus Select & FCY account holders.

Owner of Program benefits, Client Communication Matrices across various Channels, Manages all Client KPI's - Activation / Product Holding/ Deposit Balances & Service levels.

Overall Job Description :
• Defines & Creates Client Value Proposition across Various Products to drive acquisition along with the Sales & Digital teams, Refines Proposition based on their appeal, Cost to Income & other relevant Business parameters.
• Creates Communication Plan Covering entire Client Lifecycle Branch Collaterals, D2C, Social Media, Net, Mobile etc, Works Closely with Marketing Teams to create Collaterals & Creatives relevant to each client Touch Point.
• Creates Communication Plan Covering entire Client Lifecycle Branch Collaterals, D2C, Social Media, Net, Mobile etc, Works Closely with Marketing Teams to create Collaterals & Creatives relevant to each client Touch Point.
• Works Closely with Sales, Service, Product & Process Teams to Identify Client Need gaps & takes necessary action as relevant
• Lead and own full program life cycle for Select & FCY clients from Onboarding Programs ( 1st 90 days ) & Trigger based Interventions later in the Client Lifecycle
• Ownership of Client Vectors NBD activation/ Credit Velocity/ Product Holding / Balance / Sticky & Household account Penetration
• Ownership of Client Vectors NBD activation/ Credit Velocity/ Product Holding / Balance / Sticky & Household account Penetration
• Collaborate with and manage key stakeholders business & product teams, Virtual RMs, Branch Banking Sales Teams, campaign management, Data Analytics and decision science teams, marketing, partners (vendors), leadership and senior management teams, etc. to ensure successful execution of initiatives
• Evaluate, track & ramp up key metrics of the Select program including acquisition, engagement, product penetration & book growth.

EDUCATION :

Essential Requirement :
MBA/PGDBM from Tier 1 College

WORK EXPERIENCE :
Essential requirement : 5-7 years of work experience in Product/Portfolio or Program management in any bank
• Exposure to Premium Banking Programs & Non Resident Products will be an added advantage