Product Head Digital Loan

Develop digital onboarding journeys which will help the overall unsecured lending business – both the Cards and the Personal Loans business. • Ensure end to end process– conceptualisation, co-ordination and execution • Identify large digital aggregator partnerships to serve as lead generators which can link up to STP journey for commercialization. • To ensure the journey can be also leveraged by the existing channels which will help optimize the time spent currently on loan disbursal to increase the overall channel efficiency. • Ensure the commercialization of the journey to help increase disbursals and balance sheet growth. • The role holder needs to engage with various stakeholders (internal and external) to ensure that the digital journey offers the right customer experience for our target segment, is cost efficient and helps us drive scale. • Identify large strategic partners which provide a suite of products related to KYC checks, income verification, employment verifications, etc which are critical to bring in the right controls from a fraud risk perspective which are critical for any digital STP. • Work with the Channels, Risk and SD to ensure that the digital journeys and processes are reviewed on an ongoing basis and optimized in lines to the dynamic external environment. • Work closely with MKT for launching an effective communication program for all such partnerships and programs. • Work closely with all the channel members to increase awareness about the Journey/ partnerships and hence a resultant increase in monthly disbursals and balance sheet growth • Ensure end to end process– conceptualisation, co-ordination and execution • Engage with the internal and partners (Ops, IT and Sale) so that we are able to set up an efficient and competitive process, which will be customer friendly and in accordance with the HSBC principles • Comply with the applicable laws, regulations, Group, and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations • Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a breach/potential breach comes to notice of any staff • Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe • Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager • Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. • understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail • Be aware of, and adhere to the local Regulatory requirement that all new products should be subjected to intensive monitoring for the first six months of introduction to ensure that the indicative parameters of compliance risk are adequately monitored • Ongoing product reviews: All Product Owners need to undertake and ensure that their products are subject to periodic product or product portfolio reviews. • Ensure timely updation of the LoBP as per the Amendments received on a on going basis • Communicating the changes to respective stake holders/ effected departments with the necessary action plan to embedd the amendments received on a on going basis • Responsible for ensuring adherence with the guidelines laid down in the outsourcing line of Business Procedures for exsisting as well as new vendors which are being onboarded. • Having oversight on data protection, service level agreements . and undertaking annual vendor risk assessment on the vendors for all outsourced activties from a AML and Sanction Perspective • Responsible for ensuring that mandatory education / training and other compliance objectives are included in the performance objectives and are completed in a timely manner. • Be familiar with the risks posed by credit card issuing business. Be guided by list of risk indicators for unusual activity maintained by INM RBWM with assistance of AML • Establish a process for identifying risk indicators specific to issuing business and review the list on an annual basis • Staff are required to adhere to Financial Crime Compliance (FCC) requirements for the review and approval of new products and services as outlined in the ‘New Products and Services’ Line of Business Procedure. An updated copy of the LoBP is available on INM RBWM Intranet / Branch Infozone • To transform the Credit Cards and Personal Loans portfolio into a highly profitable business for HSBC. The objective is to increase new acquisitions, receivables and revenue from the good risk customers in the portfolio • The jobholder will therefore have to continuously conceptualize and provide strategic direction to other functions in the business in order to build such a portfolio. The incumbent will need to show conceptualization ability, strong leadership, business focus, analytical skills and experience to contribute to the achievement of business objectives