Product Analyst

WATI is an early stage, fast growing SaaS platform that is revolutionising how companies communicate with their customers. With our cutting-edge customer engagement software built on WhatsApp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live in the on-demand economy, where customers expect fast, simple and easy service and that’s exactly what our platform empowers small businesses to do.

This is made possible through WATI’s easy-to-use platform that can be up and running in no time. As a result, small and medium businesses have embraced the platform rapidly, and thousands of customers across 78 countries are now using WATI.

If you have demonstrated experience providing insights to product and business teams, have strong data analytics skills and want to unlock the potential for messaging to serve millions of customers, we would be excited to hear from you.

This will be an opportunity for you to help build experiences that thousands of small businesses use on a daily basis, and to be a key part of this high growth journey.

What you’ll do:
• Analyse key product metrics and understand what drives them
• Work with Product Managers to set adoption and engagement goals on both new and existing features
• Build a deep understanding of customer behaviour and provide insights and ideas to inform product roadmap
• Identify the right metrics to track to evaluate success of a particular project or experiment
• Generate reports and present findings on a regular basis
• Work collaboratively with the Business Data teams, Product Managers, Engineering and UX teams

What you’ll need:
• Alteast 2-3 years experience as a Product or Business Analyst
• Strong analytical skills coupled with ability to quickly understand customer behaviours
• Proficient in SQL and querying and working with large data sets, expertise in product analytics tools like Heap, Amplitude, Mixpanel, etc, and building custom databases if required
• Ability to influence multiple stakeholders without direct authority
• Demonstrated ability to work in a small team setting
• Ability to multitask and handle multiple projects at the same time
• Can hold your own while speaking to product and business leaders
• Relevant education: Bachelor in Computer Science or equivalent, MBA preferred
• Previous experience in B2B SaaS
• Experience working in startups - a plus
• Coding experience - a plus