Process Trainer in BPO - Gurugram
Published date: 2026/11/07
- Location: Gurugram, Haryana, India
Greetings of the Day!!!
Job Description:
• Tech Mahindra LTD_ Gurugram _ Hiring for Process Trainer in E Commerce Domain*
Job Responsibilities-
Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Manage Knowledge Check for New Hires & Production Staff
Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-
Very Strong written and verbal communication skills (English)
Customer/ Client Handling Skills
Experience in any product/process/soft skill/up-skilling training
Open to Work in 24X7, 6 days working Rotational
Candidate Profile:
Desired Candidate Profile-
Min Graduate (Any) mandater
Min 1.5 years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
Overall 3 years experience.
Strong understanding of and experience in product training in domestic / International BPO domain
Looking for immediate joiner (will add to advantage)
Salary- Best in Industry
Interested candidates matching the above requirement can call Ronica @ 9038540102 or share CV to
MM00424394@TechMahindra.com
Job Description:
• Tech Mahindra LTD_ Gurugram _ Hiring for Process Trainer in E Commerce Domain*
Job Responsibilities-
Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Manage Knowledge Check for New Hires & Production Staff
Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-
Very Strong written and verbal communication skills (English)
Customer/ Client Handling Skills
Experience in any product/process/soft skill/up-skilling training
Open to Work in 24X7, 6 days working Rotational
Candidate Profile:
Desired Candidate Profile-
Min Graduate (Any) mandater
Min 1.5 years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
Overall 3 years experience.
Strong understanding of and experience in product training in domestic / International BPO domain
Looking for immediate joiner (will add to advantage)
Salary- Best in Industry
Interested candidates matching the above requirement can call Ronica @ 9038540102 or share CV to
MM00424394@TechMahindra.com
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