Process Trainer Call Centre trainer for a Top International BPO

A Top BPO Company in Nagpur Navi Mumbai are hiring Require someone who can lead all Call Center and Client Teams new hire training activities Develop periodically review and implement projectspecific and Standard Operating Procedures SOP training for new and existing employees of the project assigned experience Just Click on the link and Apply the BPO of your Choice It is Super Transparent Try it To apply for BPOs MNC Companies click on this link and fill in your application This is important to get selected https www myglit com lateral cref 62943cb038 JOB DESCRIPTION PROCESS TRAINER Process Trainer Nagpur BPO KPO International Mandatory General Shift Domestic Process Need Good Commskill Salary Up to 5 5 to 6Lpa Years of experience 27 years Relocation is allow Process Trainer Navi Mumbai BPO KPO International Mandatory General Shift Domestic Process Need Good Commskill Salary Up to 5 5Lpa Years of experience 2 7 years The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities Develop periodically review and implement projectspecific and Standard Operating Procedures SOP training for new and existing employees of the project assigned ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following Review Existing Training Materials and Identify need for updating the same Should be able to create new content as and when necessary Conduct and periodically review contents initial training material of the initial training of New Hires of the process Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job Using trending data from Quality Assurance reports create oneonone or group trainings to resolve training discrepancies Evaluate clients training requirements and establish training goals completion milestones Develop and implement clientspecific training programs and material using input from Project Managers client training materials and Knowledge System contents Coordinate training activities looping in Hexaware and client stakeholders Facilitate roleplaying test certification and remediation If needed should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates Work with the internal management staff to develop and facilitate motivational activities for the advisors Provide assistance in developing crosstraining materials and SOPs as required Preparation of Training Plans and relevant Training reports and Dashboards Perform other duties as assigned Ability to work in night rotation shifts as well Process could also demand a 6 day working and should be open for it accordingly REQUIRED QUALIFICATIONS Technical Competencies Excellent verbal written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be selfmotivator and selfstarter Focus on quality and customer service Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability writing proficiency and visual graphics design ability Ability to multitask and successfully operate in a fast paced team environment Must adapt well to change and successfully set and adjust priorities as needed Must be proficient with Microsoft Office Suite intermediate Word basic Excel intermediate to advanced Power Point including ability to create Power Point presentations and basic Outlook