Process Trainer (BPO)

Role: Process Trainer (BPO)

Job Description:

In this role the candidate will
• Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
• Provide inputs for training to assist reducing the learning curve of new hires.
• Identify training needs and devise improvement plans through innovative coaching techniques/refreshers/Classroom Based Training techniques.
• Conduct Product Knowledge Tests on a periodic basis and publish results.
• Develop Training Planner for the year based on the Training Needs Assessment.
• Deliver relevant training program under specified timelines.
• Ensure individual and organization-wide training needs are fulfilled.
• Coordinate with Operations for successful implementation of training modules
• Closely track progress and maintain records of all training activities.
• Monitor trainees’ progress and provide feedback to them and their managers on an ongoing basis.
• To play an active role in training the Trainers.
• Creating reports and training dashboards for client and stakeholders.

Desired Candidate Profile:
• Graduate with excellent spoken and written English.
• At least 1-year work experience as process trainer in (Banking, Financial Services and Insurance)
• Excellent communication and presentation skills
• Good command over English and ability to train on language skills.
• Ability to build rapport with key stakeholders - internally and externally.
• Exceptional reporting and analysis skills
• Strong analytical, conceptual, and problem-solving abilities required.
• Ability to work in a fast-paced environment with minimal supervision.
• Self-motivated team player with high energy levels and passion for training
• Feedback skills to inspire Agents to improve performance.
• Leadership, conflict management and problem-solving qualities.
• Go-getter attitude with multitasking capability
• Open to work in rotational shifts

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Compensation:
• Salary: Up to 6 LPA depending on the last drawn salary.
• Perks and Benefits: Other perks as per the industry standard.

Qualification:
• Graduate with relevant documents.

Working hours:
• Shift Timings: 8 hours rotational shift.
• 5 days working week with 2-day rotational week off in the week.
• WORK FROM OFFICE

Other Information:

Should have all relevant documents regarding education qualification and prior experience etc