Process Lead - Banking Domain

Candidates with BE/BTech BSC/ BCA having 10 to 15 years experience in Banking / Insurance Domain Process Mmgt with excellent client interfacing skills..

As a Process Lead Operations/ Business Development– Service Delivery and Operations your responsibilities include the following
Lead the Business Operations team and effectively manage all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence
Handle a mix of administrative duties and strategic responsibilities. Managing the P&L
Lead multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently
Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives
Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team
Manage the production calendar and pipeline to ensure all on going deliverables are met and executed within agreed upon Service Level Agreements
Ensures projects are completed within committed time and budget and are integrated with other business and related projects
Play key role in identification of bottlenecks in the existing processes and lead process innovation initiatives
Monitor and manage escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level
Report to leadership team in weekly operations reviews
Design and lead Initiatives and programs focused on achieving best-in-class status and improving customer and employee satisfaction
Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results
Work within established Service Delivery and Operations Governance process to support intake and impact assessment process activities to include identification of operation impacts with operational input and approval

RoleProcess / Operational Excellence
Industry TypeIT Services & Consulting
Functional AreaQuality Assurance
Employment TypeFull Time, Permanent
Role CategoryBusiness Process Quality
Education
UG :BCA in Any Specialization, B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization
PG :Any Postgraduate
Doctorate :Doctorate Not Required