Process Associate - Invoice to Cash-INS020953

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of Process Associate / Process Developer - Billing & Collections

Responsibilities
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Cash management including detailing, application, transfers, write-off etc.
• Make collection to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Provide payment plans basis customer requirement

Qualifications

Minimum qualifications
• B.Com
• Proven experience!
• Ability to exercise sound judgement and decision-making skills
• Excellent written and verbal communication and comprehension skills
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities

Preferred Qualifications
• Good customer handling skills
• High Energy level!
• Good knowledge of Excel

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job

Process Associate

Primary Location

India-Jaipur

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Sep 28, 2023, 5:40:06 AM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time