Process Associate - Customer Care

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate - Customer Service
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities
Respond to customer queries and customer concerns
Provide support for data collection to enable Recovery of the account for end-user
Maintain a deep understanding of client processes and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Exhibit a capacity for critical thinking and analysis.
Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer-centric approach
Excellent proficiency with written English and with a neutral English accent
You should be able to work on a flexible schedule (including weekend shifts)


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Jaipur

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 26, 2022, 8:51:11 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time