Process Associate - Customer Care

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

We are inviting applications for the role of PA, Customer Service

Responsibilities

Manage Day to Day Operations for a Team of 15 - 20 employees

Demonstrated skills and competencies in assessment, problem solving, practices/policy administration /interpretation.

Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion.

Process and detail orientation, including strong organizational and prioritization skills.

Demonstrated ability to work independently; take initiative and follow-up on assigned projects, balanced by good teamwork skills.

Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization.

Excellent communication, facilitation, and interpersonal skills.

Proven project management skills and ability to proactively partner with clients.

Proficient with Microsoft Office products like Windows, Word, Excel, and PowerPoint required.

Manage Day to Day employee related issues by providing appropriate resolution

Promote employee engagement and retention through effective HR Best practice programs.

Qualifications we seek in you

Any Graduate

Good analytical &communication skills,

Team management with banking domain experience

Customer Management exposure and good presentation skills

Preferred qualifications

Preferred MBA Customer service background

Excellent Analytical & Communication skills

Self-motivated and execution oriented

Ability to work on Multi Tasks and should be flexible Team worker and should have people/peer management experience

Displays a "Can do attitude" during times of constraints and challenges

Leads by example with High Value and Integrity

Experience in BPO in Inbound Customer service with a Banking background in cards or retail banking would be an added advantage

Interpersonal & Management skill.

Ability to work & communicate with people across organizational unit.

Good analytical skills with ability to problem solving.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Jaipur

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingOct 3, 2022, 3:03:15 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time