Process Associate - BPO
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Team Leader - ( Data Management Process )
Avantika - 9315823524
• Advance Excel (V look-up, H look-up & Pivot table) (Mandatory)
• Good English Speaking (Mandatory)
• International client handling (Mandatory)
Salary: 18,000 to 30,000 (Monthly)
Experience: 2 - 3 Years
Location: Netaji Subhash Place (NSP), Delhi
Days: 5 Days (Except Last Saturday of the month)
Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)
RESPONSIBILITIES:
Manage Client’s SLA’s work for the improvement of the Team
Ensure ongoing compliance with quality and industry regulatory requirements
Conduct Live sampling, training, Monitoring & Assessing Processes
Quality Monitoring - Evaluate Agent Performance
Process Enhancement through Performance Assessment
Standards of Quality and Compliance
Define measurements for quality
Criteria for Evaluation Process for Evaluation Coaching and feedback
Strong computer skills and knowledge of QA databases and applications
Strong analytical and problem-solving skills
Numeracy skills for managing quality reports
Writing skills for preparing reports
Negotiating skills for handling the resources per quality performance
Qualification: Minimum Graduate
Interested candidate can apply
Avantika - 9315823524
• Advance Excel (V look-up, H look-up & Pivot table) (Mandatory)
• Good English Speaking (Mandatory)
• International client handling (Mandatory)
Salary: 18,000 to 30,000 (Monthly)
Experience: 2 - 3 Years
Location: Netaji Subhash Place (NSP), Delhi
Days: 5 Days (Except Last Saturday of the month)
Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)
RESPONSIBILITIES:
Manage Client’s SLA’s work for the improvement of the Team
Ensure ongoing compliance with quality and industry regulatory requirements
Conduct Live sampling, training, Monitoring & Assessing Processes
Quality Monitoring - Evaluate Agent Performance
Process Enhancement through Performance Assessment
Standards of Quality and Compliance
Define measurements for quality
Criteria for Evaluation Process for Evaluation Coaching and feedback
Strong computer skills and knowledge of QA databases and applications
Strong analytical and problem-solving skills
Numeracy skills for managing quality reports
Writing skills for preparing reports
Negotiating skills for handling the resources per quality performance
Qualification: Minimum Graduate
Interested candidate can apply
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